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If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.We know that lots of young people live in the UK but might not speak English.We want to support all young people but we can only offer counselling in English. However you choose to contact us, you're in control.This is where someone friendly will ask if you want to speak to a counsellor.
Contacting us in Welsh / Child Line ar gyfer pobl ifanc sy’n siarad Cymraeg We don't offer a full Welsh speaking counselling service. If you contact us (by phone or online) and let us know you'd like to talk to someone in Welsh we can arrange a time for you to speak to a Welsh speaking counsellor.
If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counselor chat.
It helps to let the counsellor know you got cut off before.
You’ve been asking why it’s been taking longer to get through to a counsellor and we wanted to explain.
It’s all because we’re improving the technology our counsellors use to answer calls, 1-2-1 chats and emails.